You ought to be somebody who, when someone asks you a question or gives you a task to do, you under-promise and you over-deliver and you do that consistently. You’re known for having values. You’re known for being dependable. You’re known that if you’re going to give a forecast, you’re going to put a little margin for error in that forecast so in case things don’t go perfectly, and they almost never do, things are still going to be okay. I hope that makes sense. I think it’s hugely important.
Excellence is expected. Disagreement, debate, and self-criticism are required. This is a big part of how we run our company and I think most successful companies today, this is how they work. So, yes, you need to have excellence but, boy, you need to have constructive arguments to get to the right answer. Again, be prepared to be part of that process, working groups. Learn how to have heated discussion and never have it personal but always about the subject at hand. A very important skill.
The best answer wins. If you’re working in groups, sometimes it works out that the people that are the most liked are the ones that are the most listened to. Throw that out. Find the person who has the best answer. In our company, if an administrative assistant has a better idea than me, we’re going with that. Every time, the best answer wins.
Fly under the radar. In a world where social media has really taken over, think about this. Think about what you do online. Think about what you post. Think about what you share. I’ve spent a career trying to be low-key and trying to have our company be as low-key as possible, so clients don’t fear that we’re talking about them.
I would suggest you to think about the same. Something that seems appropriate at 21, 22, you might not feel as good about when you’re 25 or 26. And know one thing: Employers are looking at it. Employers are all looking at this stuff now so be careful about what you put out there in the world.
Act like you own the place. These next two maybe go hand-in-hand. Act like you own the place and humor. So a couple of stories. When we first started our company, we were working on a big deal late into the night and I ended up going home and I came back. We couldn’t find the general counsel. He was missing in action. We looked all over the place and finally found – looked under our – we had sort of a big conference room and looked under and he was sprawled out like this sleeping. You know, like somebody had shot him. He had worked all night on those documents that we were working on. To me, that’s acting like you own the place, like what does it take to get something done? I’m in. I’m in.
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